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FREQUENTLY ASKED QUESTIONS

Where are you located?

Catwalk Ruffs™ is located in Victoria, BC on the southwestern edge of Canada. We ship our products from Victoria, BC, most often using Canada Post. If you are messaging or emailing, please note we operate on Pacific Daylight Time (UTC -7 hrs).

 

How do I select the right size for my cat and the specific area I am trying to protect?

Please check out the detailed Size Guide  to learn about selecting the right size and type of ruff or other protection product.

How do I launder my Catwalk Ruffs ™ products?

Designed for easy care and reuse, Catwalk Ruffs™ products are easy to wash and dry in your home laundry machines. We recommend warm water wash and low-moderate heat in the dryer or hang to dry. Regular laundry detergent is great but please avoid using bleach or heavy duty soaps. Ironing is not recommended as most wrinkles are released with the gentle heat of a tumble dryer.

 

How I can quickly and easily restore the fluffy fullness before I try it on my cat?

If your flat-packed products are creased and a bit flat when they come out of the packaging or after being stored between uses, please place in the dryer on low-moderate heat with a damp pillowcase or tea towel. Allow to tumble for 5 minutes and then remove promptly. Fluffiness should be fully restored.

How I can quickly and easily restore the fluffy fullness before I try it on my cat?

If your flat-packed products are creased and a bit flat when they come out of the packaging or after being stored between uses, please place in the dryer on low-moderate heat with a damp pillowcase or tea towel. Allow to tumble for 5 minutes and then remove promptly. Fluffiness should be fully restored.

Where do you ship?

We ship to all of Canada and the United States using either flat packet or small packet airmail. We also ship internationally to the UK, Australia, New Zealand, Japan, Korea, and most of Europe using small packet international airmail. Untracked shipments to Canada and the USA are usually free. Different rates apply (reflecting actual cost) if tracked shipping is required by you or ourselves depending on your location and the reliability of mail services in your country. If your country is not included here, we recommend you send us a message with your address info so we can look into shipping for you. US and International customers will be responsible for the taxes, duties and fees levied in the customs clearing process. Canadain customers will be charged taxes during the checkout process.

How long does it take Catwalk Ruffs™ to fulfill an order and get it shipped out?

If your items are shown as "in stock" on the website, they will be packaged and mailed within 2-3 business days. If you are requesting a special order, fulfillment will depend on the nature of that request. Details will be provided prior to accepting your order and providing an invoice inclusive of applicable tax (for Canadians) and custom calculated shipping charges.

How long does regular delivery take once my order ships?

Once your items are packaged and delivered to the shipping carrier (usually Canada Post), the delivery standards shown on Canada Post's website will be the best indication of your delivery arrival date. As a general rule, within Canada, it will range from 3-8 business days. For the USA, please allow 6-12 business days depending on your location and the proximity of the nearest hub airport to your delivery address.

Do you offer express shipping?

We are happy to assist you with rush orders on "in stock" merchandise using Canada Post express domestic, US and International services. Canadians will know, that even within our region of Canada, the cost for express shipping with Canada Post is not really considered affordable. Unfortunately, US and International Express shipping tends to be merciless. However, if you are brave and time is short, please contact us with your shipping address for a customized, actual cost price quote. We definitely recommend shopping early if you know of an upcoming need. Holiday season shipping (regular or express services) may require more patience and time.

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